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frequent crashes of firefox on multiple tasks

  • 2 risposte
  • 1 ha questo problema
  • 9 visualizzazioni
  • Ultima risposta di hjm121976

hjm121976
hjm121976
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browser crashes when trying to save a file, or when downloading/saving a PDF document after the document has been opened within the browser.

browser crashes when trying to save a file, or when downloading/saving a PDF document after the document has been opened within the browser.

Tutte le risposte (2)

the-edmeister
the-edmeister
  • Moderator
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

hjm121976
hjm121976 Utente che ha posto la domanda
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here are the latest crash IDs with dates and times: They are all for the same two problems, if I recall correctly. (thank you) bp-9d71ffff-0460-4d03-951a-356db2150730 7/30/2015 11:34 AM bp-82f4f065-2969-4a3b-b046-317762150719 7/19/2015 1:51 PM bp-1c0cd0c2-7c57-475b-8782-de9332150717 7/16/2015 9:08 PM bp-e1a2ed59-80c4-4242-bb7a-218202150716 7/16/2015 9:23 AM bp-d9cdbb0a-9e26-4a28-8887-7f3372150730 7/4/2015 7:36 AM bp-0df26142-95ea-4dad-96a6-73cd82150513 5/13/2015 7:25 PM bp-7df16209-f958-4801-818a-b92902150507 5/7/2015 11:39 AM bp-fd4df51d-deeb-4ccf-bf8e-bd6dc2150730 5/6/2015 9:06 AM bp-3b619c24-e694-4b1e-9386-976e82150430 4/30/2015 2:13 PM bp-273bfca5-fda2-4c8d-9b01-81beb2150430 4/30/2015 2:12 PM bp-5b489da9-d995-4828-b3b2-6cad22150423 4/23/2015 8:10 AM b47194b5-4de4-4e7e-8947-36f715cc8af8 4/16/2015 2:04 PM bp-e17f1268-0715-4964-9dbf-25fde2150413 4/13/2015 11:58 AM bp-39f01b02-206a-4626-902c-207652150409 4/9/2015 10:58 AM bp-f8df1bd7-352f-47af-9b14-5e07c2150213 2/13/2015 7:49 AM