Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Cari Bantuan

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why can't the addon website detect my firefox's version?

  • 3 balas
  • 8 memiliki masalah ini
  • 6 kunjungan
  • Balasan terakhir oleh John99

more options

I have upgrade firfox to the latest version 8.0, but when I want to download an add-on it said 'Not available for Firefox 3.6.8', which is the version before I upgrade.

I have upgrade firfox to the latest version 8.0, but when I want to download an add-on it said 'Not available for Firefox 3.6.8', which is the version before I upgrade.

Solusi terpilih

Your User Agent string, from the system info aside is identifying you as apparently using some sort of Firefox 3.6 That also has a rather suspicious element QQDownload/1.7 so possibly you have downloaded Firefox from some sort of unofficial site, and or have some odd software installed.

  • to check your User Agent String yourself use
    Firefox Button -> Help -> Troubleshooting information
    • we see: Mozilla/5.0 (Windows; U; Windows NT 6.1; zh-CN; rv:1.9.2.8) Gecko/20100722 Firefox/3.6.8 QQDownload/1.7

I suggest you

Are you using a Chinese ISP or downloading a Chinese version ?
(I note the UAS includes zh_CN )

Baca jawaban ini dalam konteks 👍 1

Semua Balasan (3)

more options

Solusi Terpilih

Your User Agent string, from the system info aside is identifying you as apparently using some sort of Firefox 3.6 That also has a rather suspicious element QQDownload/1.7 so possibly you have downloaded Firefox from some sort of unofficial site, and or have some odd software installed.

  • to check your User Agent String yourself use
    Firefox Button -> Help -> Troubleshooting information
    • we see: Mozilla/5.0 (Windows; U; Windows NT 6.1; zh-CN; rv:1.9.2.8) Gecko/20100722 Firefox/3.6.8 QQDownload/1.7

I suggest you

Are you using a Chinese ISP or downloading a Chinese version ?
(I note the UAS includes zh_CN )

more options

I have resolved the problem. It's the User Agent Switcher addon that cause that problem. I have ever installed the addon before and changed the configuration, but I uninstalled it without reset the configuration. So the user agent seems odd. When I reinstall the addon and reset it to the default user agent, it becomes ok. Thanks a lot for helping me!

more options

Glad you sorted it out,
John