![Firefox logo](https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/products/2020-04-14-08-36-13-8dda6f.png)
https://www.virginmedia.com/
Hello..Can someone help with this please... Only on this site: https://www.virginmedia.com/ Do I get this error : 400 BAD REQUEST Your browser sent a request that this server could not understand.
Size of a request header field exceeds server limit.
As said, this is the only site that I get this, I have tried contacting Virgine Media the only help they can offer is clear cache, which I have done, and makes no differance. I am a Virgine Media Customer, and need this site for my home page, I have tried using MS Edge, and the VM site works fine, but I dont want MS Edge, I would like to use Firefox, I have the latest version of Firefox v 107.0. Any help will be greatly appreciated.
Svi odgovori (1)
This issue is usually caused by corrupted cookies.
You can try these steps in case of issues with webpages:
You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.
- hold down the Shift key and left-click the Reload button
- press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
- press "Command + Shift + R" (Mac)
Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).
"Remove the Cookies" for websites that cause problems:
- Settings -> Privacy & Security
Cookies and Site Data: "Manage Data"
"Clear the Cache":
- Settings -> Privacy & Security
Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear
- https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
- https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.
- switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
- do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window