Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

חיפוש בתמיכה

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mozilla Sync not working after getting the new Sync account.

  • 8 תגובות
  • 5 have this problem
  • 1 view
  • תגובה אחרונה מאת saneman

more options

No matter what I do Sync does not work. The error message says, there is an unknown sync error and that Firefox will attempt to reconnect in a few moments. I have tried resetting Firefox and it will sync for a few browser start-ups then back to the same error message. I have turned off each individual sync (History, Bookmarks, etc...) in the preferences and tried it and it gives the same error message. I have tried this article: http://mzl.la/1wT2QEE and it doesn't help. I even tried emptying the cache and a system restart, still hasn't stopped.

No matter what I do Sync does not work. The error message says, there is an unknown sync error and that Firefox will attempt to reconnect in a few moments. I have tried resetting Firefox and it will sync for a few browser start-ups then back to the same error message. I have turned off each individual sync (History, Bookmarks, etc...) in the preferences and tried it and it gives the same error message. I have tried this article: http://mzl.la/1wT2QEE and it doesn't help. I even tried emptying the cache and a system restart, still hasn't stopped.

השתנתה ב־ על־ידי saneman

כל התגובות (8)

more options

Type about:accounts and create a new account with your old Firefox SYNC email and verify the email ID.

Now you SYNC your old data to New SYNC

more options

I'm already using the new Sync and have a new account, I'm sorry that I didn't make that part more clear.

השתנתה ב־ על־ידי saneman

more options

Remove your SYNC account and RESYNC it.

more options

So far it has synced correctly but I am going to wait a few days before marking this as solved.

more options

It started doing it again after restarting the browser a second time when reopening the browser application.

more options

Type about:sync-log in URL and check the SYNC logs

Type about:sync-progress in URL and check your SYNC progress

more options

Here is my sync progress:

השתנתה ב־ על־ידי saneman

more options

I have a Seamonkey Sync account that uses the same email as this account could that be causing the issue? The recovery key that I have worked with both accounts.

This is the new error message after removing the SYNC and RESYNCING, here is the screen shot: