Firefox crashes
Can't get into Firefox 'at all', have run malaware anti malware, super anti spyware, updated windows, updated drivers, ran 2 anti virus checks, nothing. I can't even get FF to start in safe mode. The original bug report mentioned my Brief extension, so am assuming that is the problem but how do I disable my add ons without being able to access FF itself. Any help would most definitely be appreciated.
Mafitar da aka zaɓa
Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-d616a0af-13b9-4836-a6f9-5b1b52111108
Firefox 7.0.1 Crash Report [@ _purecall | nsXPTCStubBase::QueryInterface(nsID const&, void**) ]
This is caused by Trusteer Rapport. Try to disable it and see if that stops the crashing.
You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport
You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it.
http://www.trusteer.com/support/en/report-problem
According to the user in question 892517 Trusteer is aware of the problem and working on a fix.
See also Bug 699776 - crash in nsXPTCStubBase::QueryInterface involving RapportTanzan7.dll in the stack.
All Replies (1)
Zaɓi Mafita
Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-d616a0af-13b9-4836-a6f9-5b1b52111108
Firefox 7.0.1 Crash Report [@ _purecall | nsXPTCStubBase::QueryInterface(nsID const&, void**) ]
This is caused by Trusteer Rapport. Try to disable it and see if that stops the crashing.
You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport
You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it.
http://www.trusteer.com/support/en/report-problem
According to the user in question 892517 Trusteer is aware of the problem and working on a fix.
See also Bug 699776 - crash in nsXPTCStubBase::QueryInterface involving RapportTanzan7.dll in the stack.