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Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

I have lost my account

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  • 0 sa na da wannan matsala
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  • Amsa ta ƙarshe daga GerardoPcp04

Juan Antonio
Juan Antonio
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Good morning everyone:

I created this new Firefox Mozilla account because the old one won't let me log in since I changed the password, because it asks me for the recovery key and two-step authentication and I can't find those two things. Does anyone know how to get my old account back? Thank you.

Good morning everyone: I created this new Firefox Mozilla account because the old one won't let me log in since I changed the password, because it asks me for the recovery key and two-step authentication and I can't find those two things. Does anyone know how to get my old account back? Thank you.
Hoton allon fuska da aka liƙa

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GerardoPcp04
GerardoPcp04
  • Top 25 Contributor
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Hola, Lamentamos que no puedas acceder a tus datos de la cuenta de Firefox pero la unica forma de acceder a los datos es con la contraseña de la cuenta, key recuperación sea de Firefox o de la autenticación de 2 pasos ya que los datos estan cifrados nadie tiene acceso a estos datos.

Saludos