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Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

I was using TB email. My Windows 10 crashed & had to be reimaged. I reinstalled TB. How do I get my old emails loaded into my new install of TB?

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  • Amsa ta ƙarshe daga strohsman

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I was using TB on W10 system, just fine. MS pushed an upgrade for W10 and it totally screwed my system. I had to reimage my system with W10. That worked fine, was suppose to keep my data but blew away my programs. This found to be true as I have reinstalled my programs and my data for them was still there. I reinstalled TB, worked fine, currently able to download all new emails, but I can't find my old emails or my old profile name. Can someone tell me where to look for my old data, if by chance its still there? I'm assuming that it is as all of my other data was still there, but you never know with MS.

I was using TB on W10 system, just fine. MS pushed an upgrade for W10 and it totally screwed my system. I had to reimage my system with W10. That worked fine, was suppose to keep my data but blew away my programs. This found to be true as I have reinstalled my programs and my data for them was still there. I reinstalled TB, worked fine, currently able to download all new emails, but I can't find my old emails or my old profile name. Can someone tell me where to look for my old data, if by chance its still there? I'm assuming that it is as all of my other data was still there, but you never know with MS.

Mafitar da aka zaɓa

Ok, figured it out. Old profile is located in the folder Windows.old. You can move your old profile from the windows.old folder, and place it in the current profile folder, then go in and modify your profiles.ini and remove your new profile name and type in your old profile name, then restart TB. Worked like a champ.

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Zaɓi Mafita

Ok, figured it out. Old profile is located in the folder Windows.old. You can move your old profile from the windows.old folder, and place it in the current profile folder, then go in and modify your profiles.ini and remove your new profile name and type in your old profile name, then restart TB. Worked like a champ.