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need to restore emails after W10 update

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  • Last reply by Toad-Hall

rhgrizzardlaw
rhgrizzardlaw
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old emails not found after W10 update which removed the program so I had to reinstall thunderbird

old emails not found after W10 update which removed the program so I had to reinstall thunderbird

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Toad-Hall
Toad-Hall
  • Top 25 Contributor
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Windows 10 update should not have removed anything, but maybe you mean a reinstall or eg: updated from Win7 to Win10?

Can you see a 'windows.old' folder on your desktop?

If yes, then it is possible your profile folder is stored in the 'windows.old' folder. You may need to make hidden files and folders visible. http://kb.mozillazine.org/Show_hidden_files_and_folders

This is the usual location of profile: C:\Users\<Windows user name>\AppData\Roaming\Thunderbird\Profiles\<Profile name>\

Make sure Thunderbird is closed.

In the 'windows.old' backup folder locate the AppData\Roaming\Thunderbird folder. right click on 'Thunderbird' folder and select 'Copy'

Then in Win10 locate the same location . In 'Roaming' folder, right click and select 'Paste'. It needs to overwrite any current Thunderbird folder.

Start Thunderbird.