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Thunderbird input lags unless in safe mode

  • 4 amsoshi
  • 3 sa na da wannan matsala
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  • Amsa ta ƙarshe daga UserHelper

UserHelper
UserHelper
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Input to a message (reply or new) lags unless Thunderbird runs in safe mode.

I have used to option to disable all add-ons and reset the toolbars and the problem still occurs unless Thunderbird is running in safe mode.

Task Manager performance shows low CPU, memory, and disk usage when the problem occurs.

I'm using version 38.1.0 on Windows 7 - Home Premium with all updates installed.

The lagging does not occur in Internet Explorer or Microsoft Word or other programs.

Thanks for any help.

Input to a message (reply or new) lags unless Thunderbird runs in safe mode. I have used to option to disable all add-ons and reset the toolbars and the problem still occurs unless Thunderbird is running in safe mode. Task Manager performance shows low CPU, memory, and disk usage when the problem occurs. I'm using version 38.1.0 on Windows 7 - Home Premium with all updates installed. The lagging does not occur in Internet Explorer or Microsoft Word or other programs. Thanks for any help.

Mafitar da aka zaɓa

Hi Wayne,

Turning off the hardware acceleration fixed the problem.

Thank you very much for providing this answer.

Karanta wannan amsa a matsayinta 👍 0

All Replies (4)

Wayne Mery
Wayne Mery
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  • Top 10 Contributor
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Please tart *Windows'* safe mode with networking enabled - win7 http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

Still In Windows safe mode, start thunderbird in safe mode - http://support.mozillamessaging.com/en-US/kb/safe-mode

Does problem go away?

UserHelper
UserHelper Mai mallakar tambaya
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The problem always goes away when Thunderbird is started in Safe Mode with all add-on disabled.

The new Lightning add-on was declined in this installation. Would that make any difference?

Thank you.

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
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Lightning is an unlikely candidate unless you've created calendars already. More likely try disable hardware acceleration at options | advanced | general and restart thunderbird.

good results?

UserHelper
UserHelper Mai mallakar tambaya
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Zaɓi Mafita

Hi Wayne,

Turning off the hardware acceleration fixed the problem.

Thank you very much for providing this answer.