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I followed directions to sync my acct to another computer, but it didn't work and there was no option to find my recovery key either. Help?

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  • Last reply by cor-el

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I have an iMac where all my booksmarks are and I am trying to sync to my new Macbook Pro Retina that I recently purchased. I followed Firefox directions on how to sync my device. First I went to my laptop: tools > set up sync. Then I went to my iMac, went to the firefox homepage > sync > pair a device > entered the code from my macbook pro. Then nothing. The directions say that it will say "device connected" and will automatically start syncing, but I don't see anything. Finding the recovery key option does not work either. When I go to preferences > sync, I don't even have the option for managing my recovery key. Help?

I have an iMac where all my booksmarks are and I am trying to sync to my new Macbook Pro Retina that I recently purchased. I followed Firefox directions on how to sync my device. First I went to my laptop: tools > set up sync. Then I went to my iMac, went to the firefox homepage > sync > pair a device > entered the code from my macbook pro. Then nothing. The directions say that it will say "device connected" and will automatically start syncing, but I don't see anything. Finding the recovery key option does not work either. When I go to preferences > sync, I don't even have the option for managing my recovery key. Help?

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