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Why do I have 2 blue banners at top of page?

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  • 2 have this problem
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  • Last reply by cor-el

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I have the normal Firefox blue banner at the very top, then I have a blue banner underneath that has an orange Firefox tab.

How do I stop blank screens from appearing when I load Firefox?

I have the normal Firefox blue banner at the very top, then I have a blue banner underneath that has an orange Firefox tab. How do I stop blank screens from appearing when I load Firefox?

All Replies (1)

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This issue can be caused by an extension that isn't working properly.


Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).