Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Missing My important bookmarks and Passwords

  • 1 reply
  • 0 have this problem
  • 1 view
  • Last reply by Paul

more options

Dear Team Kindly help me for retrieve my details bookmarks and passwords very important to me.

i am reinstall my laptop and again install Firefox then login sync but no not sync old details retrieve please help us to me.

Login ID - [email address]

Dear Team Kindly help me for retrieve my details bookmarks and passwords very important to me. i am reinstall my laptop and again install Firefox then login sync but no not sync old details retrieve please help us to me. Login ID - [email address]

Modified by Paul

All Replies (1)

more options

Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

I will remove your email address from your question for your privacy and security as this is an open forum.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.