Join us and the lead editor of IRL, Mozilla's multi-award-winning podcast, for a behind-the-scenes look at the pod and to contribute your ideas for the next season, themed: "AI and ME." Mark your calendar and join our Community Call on Wednesday, Aug 7, 17:00–17:45 UTC. See you there!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird

  • 3 replies
  • 1 has this problem
  • 13 views
  • Last reply by Toad-Hall

more options

Hi.... I had Thunderbird 62 version. We have exchange 2013 consists of 4 servers: 2 transports, and backend and frontend. We got a problem after our Thunderbird was updated to last 78 version. Now we can not resieve and send emails ....

Hi.... I had Thunderbird 62 version. We have exchange 2013 consists of 4 servers: 2 transports, and backend and frontend. We got a problem after our Thunderbird was updated to last 78 version. Now we can not resieve and send emails ....

Chosen solution

Good to hear all is now ok. Could you please select my previous comment as a 'Chosen solution' so this helps others when searching for help.

Read this answer in context 👍 1

All Replies (3)

more options

One of the major changes in update to 78 was the minimum TLS level that is set as default. https://www.thunderbird.net/en-US/thunderbird/78.0/releasenotes/ If your server is not using the up to date TLS protocols then this will stop connection to and from server.

Please try the information at the following link to reset the minimum to same as used in versions prior to 78 and then restart Thunderbird. https://support.mozilla.org/en-US/kb/thunderbird-78-faq#w_after-upgrading-to-thunderbird-78-i-cannot-receive-or-send-email-messages

Image as guide to find 'Config Editor' using 'search' in Options

Alternative - do not use search - select 'General' in left pane and scroll all the way down to the bottom.

Modified by Toad-Hall

more options

Оk. Thank you very much. Now It works correctly.

more options

Chosen Solution

Good to hear all is now ok. Could you please select my previous comment as a 'Chosen solution' so this helps others when searching for help.