Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Sorry. We’ve locked your account. The confirmation email we sent to xxxxx@gmail.com was returned.....

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

more options

attempting to login to Firefox sync I'm told the system has just locked my account - which is odd because I just logged in with the account to log this issue. Message is : "Sorry. We’ve locked your account.

The confirmation email we sent to xxxxxx@gmail.com was returned and we’ve locked your account to protect your Firefox data.

If this is a valid email address, let us know and we can help unlock your account."

There is nothing wrong with my gmail account either - I checked gmail is not bouncing mail back sent to my address.

attempting to login to Firefox sync I'm told the system has just locked my account - which is odd because I just logged in with the account to log this issue. Message is : "Sorry. We’ve locked your account. The confirmation email we sent to xxxxxx@gmail.com was returned and we’ve locked your account to protect your Firefox data. If this is a valid email address, let us know and we can help unlock your account." There is nothing wrong with my gmail account either - I checked gmail is not bouncing mail back sent to my address.

All Replies (2)

more options

Screenshot with actual email address.

more options