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V36.04, Opens to FF start page

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  • 1 has this problem
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  • Last reply by guigs

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I have lost all homepage tabs, add-ons, cookies, last pass info, etc. Last security update was April 7 2015. Not sure it is relevant, but at least coincidental w/ occurrence of my problem Can I recover?

I looked at "synch" but not sure it applies to me. Using only 1 laptop with Windows 7.

Thanks!

I have lost all homepage tabs, add-ons, cookies, last pass info, etc. Last security update was April 7 2015. Not sure it is relevant, but at least coincidental w/ occurrence of my problem Can I recover? I looked at "synch" but not sure it applies to me. Using only 1 laptop with Windows 7. Thanks!

Chosen solution

Right click on the user profile and select "Restore to a previous version" or look for a folder that says "Old Firefox Data" and check out Back up and restore information in Firefox profiles

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Chosen Solution

Right click on the user profile and select "Restore to a previous version" or look for a folder that says "Old Firefox Data" and check out Back up and restore information in Firefox profiles