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At the install and first run of FF, I get a box that obviously requires a response, but it contains no words, and won't fire when clicked.

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  • Last reply by Roy1953

Roy1953
Roy1953
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At the install and first run of FF, I get an overlay box that appears about 5 seconds after the program loads and shows the first screen. It obviously requires a response, but it contains no words. The checkbox doesn't cause any words to show either. the screen takes over and no other buttons can be clicked unto I hard crash out of FF.

At the install and first run of FF, I get an overlay box that appears about 5 seconds after the program loads and shows the first screen. It obviously requires a response, but it contains no words. The checkbox doesn't cause any words to show either. the screen takes over and no other buttons can be clicked unto I hard crash out of FF.

Chosen solution

Empty white box, gray bar, checkbox, question mark?

That irritating box has been linked to an AOL add-on. In order to remove the problem extension, you probably need to start Firefox in its Safe Mode so that it doesn't run.

You'll have to shut down Firefox any way you can, for example:

  • Alt+F4
  • right-click its tile on the Taskbar > Close all windows
  • Task manager (Ctrl+Shift+Esc)

To start Firefox in its Safe Mode, hold down the Shift key while double-clicking the shortcut.

A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Then you can go to the Add-ons page using either:

  • Ctrl+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Extensions. Then on the right, look for AOL.

Any luck?

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All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Chosen Solution

Empty white box, gray bar, checkbox, question mark?

That irritating box has been linked to an AOL add-on. In order to remove the problem extension, you probably need to start Firefox in its Safe Mode so that it doesn't run.

You'll have to shut down Firefox any way you can, for example:

  • Alt+F4
  • right-click its tile on the Taskbar > Close all windows
  • Task manager (Ctrl+Shift+Esc)

To start Firefox in its Safe Mode, hold down the Shift key while double-clicking the shortcut.

A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Then you can go to the Add-ons page using either:

  • Ctrl+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Extensions. Then on the right, look for AOL.

Any luck?

Roy1953
Roy1953 Question owner
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That was it! I disabled the AOL addin and all worked like a charm after. Thanks a bunch.