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Not able to connect to IMAP/SMTP account with correct settings

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  • Mbohovái ipaháva david

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Hi,

I am trying to add my work email account in Thunderbird, but for some reason the settings do not work in my case. It's really strange, because somebody else from my work is able to connect to their account with the same IMAP/SMTP server settings.

I am using a web2mail Email account and I already had a 2 hour long session with their support trying to find out what the problem is, but it seems that there is no issue on their end. The support there was able to use MS Office Outlook to connect to my account without any issues. And as mentioned before, my colleague is able to connect to her account using Thunderbird. And also, I was able to connect to my account using Spark with essentially the same server settings!

I really don't understand why Thunderbird cannot log in to MY account specifically. I tested it on two different computers with the same result. The error message is in the attached screenshot.

One more strange piece of information: If I change from IMAP to POP3 (with port 995), then it lets me add the account, but is not downloading any emails...

Hi, I am trying to add my work email account in Thunderbird, but for some reason the settings do not work in my case. It's really strange, because somebody else from my work is able to connect to their account with the same IMAP/SMTP server settings. I am using a web2mail Email account and I already had a 2 hour long session with their support trying to find out what the problem is, but it seems that there is no issue on their end. The support there was able to use MS Office Outlook to connect to my account without any issues. And as mentioned before, my colleague is able to connect to her account using Thunderbird. And also, I was able to connect to my account using Spark with essentially the same server settings! I really don't understand why Thunderbird cannot log in to MY account specifically. I tested it on two different computers with the same result. The error message is in the attached screenshot. One more strange piece of information: If I change from IMAP to POP3 (with port 995), then it lets me add the account, but is not downloading any emails...
Mba’erechaha japyhypyre oñondivegua

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You didn't give the domain name for the account, but otherwise Thundebird's suggested setup was STARTTLS . You might ask your colleague what her explicit server settings are.

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