It is a private question, so how do I achieve this, in this forum?
Will this go to a Mozilla' Firefox forum. I only ask because this is a sensitive type issue, and I do not see where it describes the process?
Opaite Mbohovái (4)
Yes, all official support is done on a public forum. If you do not want to describe the problem in that setting, you may consider a paid service instead, or check with a friend who is discreet.
Separate Issue; Your System Details shows;
Installed Plug-ins
Shockwave Flash 25.0 r0
Shockwave Flash 23.0 r0
Shockwave Flash 19.0 r0
Having more than one version of a program may cause issues.
You must remove the older programs. Then get the current full installer.
Flash: Grab the uninstaller from here:
http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html Uninstall Flash Player | Windows
http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html Uninstall Flash Player | Mac
Then reinstall the latest version.
Note: Windows users should download the active_x for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).
Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the active_x.
Flash Player Version: 25.0.0.171
https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>
https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only>
See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration
If you can explain the problem in general, we may be able to offer some advice.
You may send me a Private Message : just click on my avatar or username.