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My Firefox browser hangs when opening a new tab.
A problem I had twice. When I clicked on Open a new tab, the generic new tab opened and Firefox became unresponsive. I tried to open Windows Task Manager to close Firefox by pressing Ctrl-Shift-Esc but my computer froze up completely, requiring me to manually shut it down and reboot. I use Windows 7 Professional Edition. Below is the data for my browser.
Application Basics
Name: Firefox Version: 53.0 Build ID: 20170413192749 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:53.0) Gecko/20100101 Firefox/53.0 OS: Windows_NT 6.1 Multiprocess Windows: 0/1 (Disabled by add-ons) Safe Mode: false
Crash Reports for the Last 3 Days
All Crash Reports
Extensions
Name: Adblock Plus Version: 2.8.2 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Name: Application Update Service Helper Version: 2.0 Enabled: true ID: aushelper@mozilla.org
Name: Download YouTube Videos as MP4 Version: 1.8.10 Enabled: true ID: {b9bfaf1c-a63f-47cd-8b9a-29526ced9060}
Name: Greasemonkey Version: 3.11 Enabled: true ID: {e4a8a97b-f2ed-450b-b12d-ee082ba24781}
Name: Multi-process staged rollout Version: 1.14 Enabled: true ID: e10srollout@mozilla.org
Name: Norton Security Toolbar Version: 2017.9.1.7 Enabled: true ID: {C1A2A613-35F1-4FCF-B27F-2840527B6556}
Name: Pocket Version: 1.0.5 Enabled: true ID: firefox@getpocket.com
Name: Save Button for Pinterest Version: 53.0 Enabled: true ID: {677a8f98-fd64-40b0-a883-b8c95d0cbf17}
Name: Video DownloadHelper Version: 6.2.0 Enabled: true ID: {b9db16a4-6edc-47ec-a1f4-b86292ed211d}
Name: Web Compat Version: 1.0 Enabled: true ID: webcompat@mozilla.org
Graphics
Features Compositing: Direct3D 11 Asynchronous Pan/Zoom: none WebGL Renderer: Google Inc. -- ANGLE (Intel(R) Q45/Q43 Express Chipset Direct3D9Ex vs_3_0 ps_3_0) WebGL2 Renderer: WebGL creation failed: * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Error during ANGLE OpenGL init. * Exhausted GL driver caps. Audio Backend: wasapi Direct2D: Blocked for your graphics card because of unresolved driver issues. DirectWrite: true (6.2.9200.22084) GPU #1 Active: Yes Description: Intel(R) Q45/Q43 Express Chipset Vendor ID: 0x8086 Device ID: 0x2e12 Driver Version: 8.15.10.2869 Driver Date: 10-4-2012 Drivers: igdumd64 igd10umd64 igdumdx32 igd10umd32 Subsys ID: 04201028 RAM: Unknown
Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: skia AzureContentBackend: skia AzureFallbackCanvasBackend: cairo Decision Log D3D9_COMPOSITING: disabled by default: Disabled by default DIRECT2D: Blocklisted; failure code BLOCKLIST_FEATURE_FAILURE_1180379 D3D11_HW_ANGLE: Blocklisted due to known issues; bug 1153381 GPU_PROCESS: unavailable by runtime: Multi-process mode is not enabled
Important Modified Preferences
browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 4 browser.download.importedFromSqlite: true browser.download.useDownloadDir: false browser.places.smartBookmarksVersion: 8 browser.search.useDBForOrder: true browser.sessionstore.upgradeBackup.latestBuildID: 20170413192749 browser.startup.homepage_override.buildID: 20170413192749 browser.startup.homepage_override.mstone: 53.0 browser.tabs.remote.autostart.2: true browser.tabs.warnOnClose: false browser.urlbar.daysBeforeHidingSuggestionsPrompt: 0 browser.urlbar.lastSuggestionsPromptDate: 20170303 dom.push.userAgentID: 1949da8b18464d819d95442bd23e7f0a extensions.lastAppVersion: 53.0 gfx.crash-guard.d3d11layers.appVersion: 53.0 gfx.crash-guard.d3d11layers.deviceID: 0x2e12 gfx.crash-guard.d3d11layers.driverVersion: 8.15.10.2869 gfx.crash-guard.d3d11layers.feature-d2d: false gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d9video: 2 media.benchmark.vp9.fps: 59 media.benchmark.vp9.versioncheck: 2 media.gmp-eme-adobe.abi: x86-msvc-x64 media.gmp-eme-adobe.lastUpdate: 1487901021 media.gmp-eme-adobe.version: 17 media.gmp-gmpopenh264.abi: x86-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1487901021 media.gmp-gmpopenh264.version: 1.6 media.gmp-manager.buildID: 20170413192749 media.gmp-manager.lastCheck: 1493476547 media.gmp-widevinecdm.abi: x86-msvc-x64 media.gmp-widevinecdm.lastUpdate: 1487901023 media.gmp-widevinecdm.version: 1.4.8.903 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false media.webrtc.debug.log_file: C:\Users\Owner\AppData\Local\Temp\WebRTC.log network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1492908214 places.history.expiration.transient_current_max_pages: 134928 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true print.printer_Canon_iP7200_series.print_bgcolor: false print.printer_Canon_iP7200_series.print_bgimages: false print.printer_Canon_iP7200_series.print_duplex: -437918235 print.printer_Canon_iP7200_series.print_edge_bottom: 0 print.printer_Canon_iP7200_series.print_edge_left: 0 print.printer_Canon_iP7200_series.print_edge_right: 0 print.printer_Canon_iP7200_series.print_edge_top: 0 print.printer_Canon_iP7200_series.print_evenpages: true print.printer_Canon_iP7200_series.print_footercenter: print.printer_Canon_iP7200_series.print_footerleft: &PT print.printer_Canon_iP7200_series.print_footerright: &D print.printer_Canon_iP7200_series.print_headercenter: print.printer_Canon_iP7200_series.print_headerleft: &T print.printer_Canon_iP7200_series.print_headerright: &U print.printer_Canon_iP7200_series.print_in_color: true print.printer_Canon_iP7200_series.print_margin_bottom: 0.5 print.printer_Canon_iP7200_series.print_margin_left: 0.5 print.printer_Canon_iP7200_series.print_margin_right: 0.5 print.printer_Canon_iP7200_series.print_margin_top: 0.5 print.printer_Canon_iP7200_series.print_oddpages: true print.printer_Canon_iP7200_series.print_orientation: 0 print.printer_Canon_iP7200_series.print_page_delay: 50 print.printer_Canon_iP7200_series.print_paper_data: 1 print.printer_Canon_iP7200_series.print_paper_height: -1.00 print.printer_Canon_iP7200_series.print_paper_name: print.printer_Canon_iP7200_series.print_paper_size_unit: 0 print.printer_Canon_iP7200_series.print_paper_width: -1.00 print.printer_Canon_iP7200_series.print_resolution: 600 print.printer_Canon_iP7200_series.print_reversed: false print.printer_Canon_iP7200_series.print_scaling: 1.00 print.printer_Canon_iP7200_series.print_shrink_to_fit: true print.printer_Canon_iP7200_series.print_to_file: false print.printer_Canon_iP7200_series.print_unwriteable_margin_bottom: 0 print.printer_Canon_iP7200_series.print_unwriteable_margin_left: 0 print.printer_Canon_iP7200_series.print_unwriteable_margin_right: 0 print.printer_Canon_iP7200_series.print_unwriteable_margin_top: 0 security.sandbox.content.tempDirSuffix: {b6568bdf-af0b-4590-869e-7f300ffba044} services.sync.declinedEngines: services.sync.engine.greasemonkey: true services.sync.engine.prefs.modified: false services.sync.lastPing: 1493425492 services.sync.lastSync: Sat Apr 29 2017 11:35:04 GMT-0400 (Eastern Standard Time) services.sync.numClients: 1 storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1493416694
Important Locked Preferences
Places Database
JavaScript
Incremental GC: true
Accessibility
Activated: false Prevent Accessibility: 0
Library Versions
NSPR Expected minimum version: 4.13.1 Version in use: 4.13.1
NSS Expected minimum version: 3.29.5 Version in use: 3.29.5
NSSSMIME Expected minimum version: 3.29.5 Version in use: 3.29.5
NSSSSL Expected minimum version: 3.29.5 Version in use: 3.29.5
NSSUTIL Expected minimum version: 3.29.5 Version in use: 3.29.5
Experimental Features
Sandbox
Content Process Sandbox Level: 1
Opaite Mbohovái (1)
Is this with any link, some, a few? Were you opening the 'new-tab' ?
Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.
A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?
Start your Computer in safe mode. Then start Firefox. Try Safe websites. Is the problem still there?
http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia