Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cuireadh an snáithe seo sa chartlann. Cuir ceist nua má tá cabhair uait.

Firefox crashes upon hitting the back button while looking at email in Outlook.

  • 2 fhreagra
  • 10 leis an bhfadhb seo
  • 3 views
  • Freagra is déanaí ó cor-el

Kantucki
Kantucki
more options

When I am looking at my email I crash almost every other time I hit the back button trying to go back to my list of emails on Outlook. I don't crash when hitting the back button on any other sites that I recall.

When I am looking at my email I crash almost every other time I hit the back button trying to go back to my list of emails on Outlook. I don't crash when hitting the back button on any other sites that I recall.

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
more options

Try this - right-click the Back button and then select the previous page.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".

See:

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.