Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Learn More

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

Firefox won't install any addons/themes, existing ones don't show up on addon list.

  • 1 antwurd
  • 28 hawwe dit probleem
  • 14 werjeftes
  • Lêste antwurd fan cor-el

AnonymousUser
AnonymousUser
more options

Okay so when I go to tools>add-ons the list is empty, it shows no extensions, themes, languages, plugins even though there are ones installed and in use. Also when I try to download add-ons they don't install and don't show up on the list either.

This happened

Every time Firefox opened

Okay so when I go to tools>add-ons the list is empty, it shows no extensions, themes, languages, plugins even though there are ones installed and in use. Also when I try to download add-ons they don't install and don't show up on the list either. == This happened == Every time Firefox opened

Alle antwurden (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Delete the files extensions.* (extensions.rdf, extensions.cache, extensions.ini) and compatibility.ini in the Firefox profile folder to reset the extensions registry. See "Corrupt extension files": http://kb.mozillazine.org/Unable_to_install_themes_or_extensions

If you see disabled extensions that are not compatible on the next start in "Tools > Add-ons > Extensions" then click the "Find Updates" button to do a compatibility check.