1. Thunderbird reports double the number of unread emails & 2. Thunderbird freezes if inactive for some number of hours
- 1. Thunderbird is used for three separate email addresses. The first two addresses (for my wife and me) are registered to one account. The third email address belongs to a separate account. Both accounts happen to use the same ISP. The problem is that when a one new email is received the Thunderbird icon reports two. If there are say four unread emails, Thunderbird reports eight - double the actual number. This problem does not exist with the third email address. How can I correct this doubling of the count of unread emails?
- 2. If unused for a period of time (number of hours not identified) Thunderbird will not respond when the icon is clicked on to bring it to the top of the screen. A message then appears stating that it is not responding. It is then necessary to close it down and restart it. Is this a known problem? Can it be fixed?
The computer runs Windows 10 and has 16GB of memory.
# 1. Thunderbird is used for three separate email addresses. The first two addresses (for my wife and me) are registered to one account. The third email address belongs to a separate account. Both accounts happen to use the same ISP. The problem is that when a one new email is received the Thunderbird icon reports two. If there are say four unread emails, Thunderbird reports eight - double the actual number. This problem does not exist with the third email address. How can I correct this doubling of the count of unread emails?
# 2. If unused for a period of time (number of hours not identified) Thunderbird will not respond when the icon is clicked on to bring it to the top of the screen. A message then appears stating that it is not responding. It is then necessary to close it down and restart it. Is this a known problem? Can it be fixed?
The computer runs Windows 10 and has 16GB of memory.
Alle antwurden (1)
- Start Windows in safe mode with networking enabled - https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode
- Still In Windows safe mode, start Thunderbird in Troubleshoot Mode - https://support.mozilla.org/en-US/kb/troubleshoot-mode-thunderbird
Does problem go away? What is your version number?
Jo moatte jo oanmelde by jo account om op berjochten te antwurdzjen. Stel in nije fraach as jo noch gjin account hawwe.