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downloading/installing Firefox

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drzee1946
drzee1946
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I have been using Firefox for quite some time. Suddenly it stopped working on my computer, I tried uninstalling and reinstalling, but I keep getting a message that there is a problem with the download and installation. Can anyone help? Let me know if you need any further information. Thank you in advance.

I have been using Firefox for quite some time. Suddenly it stopped working on my computer, I tried uninstalling and reinstalling, but I keep getting a message that there is a problem with the download and installation. Can anyone help? Let me know if you need any further information. Thank you in advance.

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jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
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Hi, in case you haven't already, please do a regular shutdown/restart of Windows in case there is a transient problem with memory, etc.

If you are running the small "stub" installer, try downloading the full/offline installer from the following page (the systems and languages page):

https://www.mozilla.org/en-US/firefox/all/#product-desktop-release

Does that one work? If not, could you provide more information on the specific error message?

cor-el
cor-el
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