Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Learn More

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

Syncing Android and PC accounts.

  • 2 antwurd
  • 0 hawwe dit probleem
  • 50 werjeftes
  • Lêste antwurd fan Paul

JR
JR
more options

When I scan the QR code shown on my computer with my phone and press the sync buttons, I get a message on my phone to; "Open the authentication app and enter the security code it provides."

I have no idea what this app is or where to find it to open it. Is it on my phone or my computer? Why can't you just show the code on my computer sync screen?

And, your help pages just repeat the same instruction verbiage as the sync app on my phone. No additional help at all!

When I scan the QR code shown on my computer with my phone and press the sync buttons, I get a message on my phone to; "Open the authentication app and enter the security code it provides." I have no idea what this app is or where to find it to open it. Is it on my phone or my computer? Why can't you just show the code on my computer sync screen? And, your help pages just repeat the same instruction verbiage as the sync app on my phone. No additional help at all!

Keazen oplossing

Hi

You will need to install an authentication app to your Android device. This support article should help:

https://support.mozilla.org/en-US/kb/secure-firefox-account-two-step-authentication

Dit antwurd yn kontekst lêze 👍 0

Alle antwurden (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Sounds like you also have enabled Two-Factor Authentication for Sync. 2FA works with a 6-digit time dependent (TOTP;Time-based One-Time Password) code that is only valid for thirty seconds, so the time needs to be correct on all devices. This TOTP code is usually generated by an Authenticator app on the mobile device.

For signing in you can also use the email address and password instead of scanning a QR code.

More Info:

Paul
Paul
  • Moderator
  • Top 10 Contributor
more options

Keazen oplossing

Hi

You will need to install an authentication app to your Android device. This support article should help:

https://support.mozilla.org/en-US/kb/secure-firefox-account-two-step-authentication