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Cant get onto my online banking

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jeffmastro362
jeffmastro362
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I got the newest download version from Firefox yesterday and cant get onto my online banking.I had the techs from bank try to figure it out on their end but said it must be something with the new download from Firefox. The message from online banking keeps saying try another browser,could someone help me with this issue

''' '''I got the newest download version from Firefox yesterday and cant get onto my online banking.I had the techs from bank try to figure it out on their end but said it must be something with the new download from Firefox. The message from online banking keeps saying try another browser,could someone help me with this issue

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jonzn4SUSE
jonzn4SUSE
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Show us the issue. What bank? What does "cant get onto my online banking" mean? You cannot get to the website or you cannot login? Post screenshot(s) of the issue and cover your personal data.

eternally_happy
eternally_happy
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I have the same problem , I was able to login just fine on chrome which I never use, but it worked.

jonzn4SUSE
jonzn4SUSE
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eternally_happy said
I have the same problem , I was able to login just fine on chrome which I never use, but it worked.

Your screenshot is not very helpful. What bank and did you try with Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#w_how-to-start-firefox-in-4troubleshoot-modesf5safe-modesf

jonzn4SUSE
jonzn4SUSE
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After calling the number, I see it's https://www.53.com Both of you can also try to refresh Firefox, read the warning. https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

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