Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Learn More

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

Firefox won’t restart after crash

  • 2 antwurd
  • 0 hawwe dit probleem
  • 1 werjefte
  • Lêste antwurd fan spoth56

spoth56
spoth56
more options

My Firefox will not restart after a crash on Mac, it just keeps displaying the Mozilla Crash Reporter box over and over. I have tried restarting the computer multiple times.

My Firefox will not restart after a crash on Mac, it just keeps displaying the Mozilla Crash Reporter box over and over. I have tried restarting the computer multiple times.

Alle antwurden (2)

Paul
Paul
  • Moderator
  • Top 10 Contributor
more options

We're sorry to hear that Firefox is crashing when you open it. Please do the following to give us crash IDs that will help us understand more about the crash.

  1. (OS X 10.6 or previous) Click the Finder icon in the dock. Your home folder will be selected. In the right side of the window, click the Library folder to open it. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.
    (OS X 10.7 or above) Click the Finder icon in the dock. On the menu bar, click the Go menu, hold down the option or alt key and select Library. A window will open containing your Library folder. Then open the "Application Support" folder, the "Firefox" folder, the "Crash Reports" folder and finally the "submitted" folder.
  2. Open the 5 most recent files with a text editor and copy the IDs.
  3. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

spoth56
spoth56 Fraacheigener
more options

bp-7e11ef35-1cbf-441a-8567-822480221011 bp-9e4b28bf-10fb-4f5b-b962-e01a00221011 bp-467513bd-a36c-4fc1-9e69-065db0221011 bp-08807217-62a6-4120-a30b-664290221011 bp-a82ae378-008b-47cf-bc17-8ae000221011