Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Learn More

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

Lost profile after Linux upgrade from 20.04 LTS to 22.04 LTS.

  • 1 antwurd
  • 0 hawwe dit probleem
  • 8 werjeftes
  • Lêste antwurd fan cor-el

info7835
info7835
more options

Upgraded from Ubuntu 20.04 LTS to Ubuntu 22.04 LTS. This forcibly converted Firefox to a "Snap" version. The new version won't find or use any of the old profile information. So I've lost all my passwords.

about:profiles shows only the newly created default profile.

Old profiles still exist in '~/.mozilla/firefox/####.default-release' but about:config does not find them.

Read https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update Not helpful.

I can find old versions of login-backup.json and key4.db. , but they seem to be out of date.

Upgraded from Ubuntu 20.04 LTS to Ubuntu 22.04 LTS. This forcibly converted Firefox to a "Snap" version. The new version won't find or use any of the old profile information. So I've lost all my passwords. about:profiles shows only the newly created default profile. Old profiles still exist in ''''''~/.mozilla/firefox/####.default-release'''''' but about:config does not find them. Read '''https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update''' Not helpful. I can find old versions of '''login-backup.json''' and '''key4.db. ''', but they seem to be out of date.

Alle antwurden (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

The snap version uses a different location path for the profile folder.

You can use the button on the "Help -> More Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page (Root directory).

You can find the full installer of the current Firefox release (103.0.2) in all languages and all operating systems here: