Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Learn More

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

old emails deleted from Trash despite the retention policy being set to 'Don't delete any messages'

  • 2 antwurd
  • 2 hawwe dit probleem
  • 20 werjeftes
  • Lêste antwurd fan Zs

Zs
Zs
more options

Old emails are keep disappearing from the Trash folder and the Archives as well. Inbox is fine. In the Synchronization and Storage section it is set to not delete any messages and same is true for the retention policy. Even tried the retention policy 'always keep starred messages and the starred messages disappeared from Trash as well... I already tried repairing the folders, didn't help.

Do you have any idea for recovering these or at least preventing them from deletion?

Thank you in advance.

Old emails are keep disappearing from the Trash folder and the Archives as well. Inbox is fine. In the Synchronization and Storage section it is set to not delete any messages and same is true for the retention policy. Even tried the retention policy 'always keep starred messages and the starred messages disappeared from Trash as well... I already tried repairing the folders, didn't help. Do you have any idea for recovering these or at least preventing them from deletion? Thank you in advance.

Alle antwurden (2)

sfhowes
sfhowes
  • Top 25 Contributor
more options

Is the Trash folder on an IMAP server? The mail provider may apply a retention policy for Trash that is independent of TB. Many of them delete Trash and Spam messages older than 30 days.

In that case, you could try setting deleted messages and Archives to be stored in Local Folders.

Zs
Zs Fraacheigener
more options

Thank you for you reply.

Yes, the Trash is on the IMAP server.

This is a recent behavior, started 1-2 months ago, earlier there was no such problem. Now deleted messages disappear after a few days and even the emails from 'archives from 2019' are gone. I contacted my mail provider and there is no such retention policy.

Bewurke troch Zs op