Join us and the lead editor of IRL, Mozilla's multi-award-winning podcast, for a behind-the-scenes look at the pod and to contribute your ideas for the next season, themed: "AI and ME." Mark your calendar and join our Community Call on Wednesday, Aug 7, 17:00–17:45 UTC. See you there!

Avatar for Username

Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

Security key does not respond and 10 digit code as well

  • 1 antwurd
  • 1 hat dit probleem
  • 1 werjefte
  • Lêste antwurd fan christ1

edimak
edimak
more options

Dear Reader, I had installed firefox in my phone and reset my phone so I lost the app generating codes. I have the security key which isn't a 10 digit code but many digits. How can I sign in my account and the app with my recovery key? Please note that because I had no other way to contact I have made this account but also the security key is a many digit number but the recovery code that is asked is only a 10 digit code. Can you help me?

Dear Reader, I had installed firefox in my phone and reset my phone so I lost the app generating codes. I have the security key which isn't a 10 digit code but many digits. How can I sign in my account and the app with my recovery key? Please note that because I had no other way to contact I have made this account but also the security key is a many digit number but the recovery code that is asked is only a 10 digit code. Can you help me?

Alle antwurden (1)

christ1
christ1
  • Top 25 Contributor
more options

You should use one of the backup codes you received when setting up 2-step authentication.