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Can't open Add-ons or Options
I can install and run Firefox 56 and 57, but versions 58 and up don't work. They won't open web pages and nothing happens when I click Menu -> Add-ons or Menu -> Options. I have tried starting in Safe Mode and with no profile.
Alle antwurden (8)
You can create a new profile to test if your current profile is causing the problem.
See "Creating a profile":
- https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles
- http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.
Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.
I've tried with a new profile. No joy. Even the developer console won't open. Security software wouldn't block that or the Options page, would it?
What changed between 57 and 58 that would cause this problem? I would have expected 57 to be broken because of Quantum, but why does 57 work but not 58?
Do you see any error messages in the Browser Console?
Clicking Web Console does nothing, but launching with -jsconsole show errors:
NS_ERROR_UNEXPECTED: Component returned failure code: 0x8000ffff (NS_ERROR_UNEXPECTED) [nsIScriptSecurityManager.getLoadContextCodebasePrincipal] browser-custom-element.js:1038 construct chrome://global/content/elements/browser-custom-element.js:1038 connectedCallback chrome://global/content/elements/browser-custom-element.js:311 _setupInitialBrowserAndTab chrome://browser/content/tabbrowser.js:343 init chrome://browser/content/tabbrowser.js:35 onDOMContentLoaded chrome://browser/content/browser.js:1283 onDOMContentLoaded self-hosted:974 TypeError: browser.webProgress is null[Learn More] tabbrowser.js:384:5 _setupInitialBrowserAndTab chrome://browser/content/tabbrowser.js:384 init chrome://browser/content/tabbrowser.js:35 onDOMContentLoaded chrome://browser/content/browser.js:1283 onDOMContentLoaded self-hosted:974 [Exception... "Component not initialized" nsresult: "0xc1f30001 (NS_ERROR_NOT_INITIALIZED)" location: "JS frame :: jar:file:///C:/PortableApps/FirefoxPortable/App/Firefox/omni.ja!/components/RemoteWebNavigation.js :: _sendMessage :: line 152" data: no] _sendMessage jar:file:///C:/PortableApps/FirefoxPortable/App/Firefox/omni.ja!/components/RemoteWebNavigation.js:152 loadURI jar:file:///C:/PortableApps/FirefoxPortable/App/Firefox/omni.ja!/components/RemoteWebNavigation.js:94 _loadURI chrome://browser/content/browser.js:1077 _loadURI self-hosted:1020 loadTabs chrome://browser/content/tabbrowser.js:1539 loadOneOrMoreURIs chrome://browser/content/browser.js:2213 _handleURIToLoad chrome://browser/content/browser.js:1697 _callWithURIToLoad chrome://browser/content/browser.js:1850 _handleURIToLoad chrome://browser/content/browser.js:1641 _delayedStartup chrome://browser/content/browser.js:1439 _delayedStartup self-hosted:974 NS_ERROR_UNEXPECTED: Component returned failure code: 0x8000ffff (NS_ERROR_UNEXPECTED) [nsIScriptSecurityManager.getLoadContextCodebasePrincipal] browser-custom-element.js:1038 construct chrome://global/content/elements/browser-custom-element.js:1038 connectedCallback chrome://global/content/elements/browser-custom-element.js:311 createBrowserElement resource://gre/modules/ExtensionParent.jsm:1166 InterpretGeneratorResume self-hosted:1255 next self-hosted:1210 [Exception... "Component not initialized" nsresult: "0xc1f30001 (NS_ERROR_NOT_INITIALIZED)" location: "JS frame :: resource://gre/modules/ExtensionParent.jsm :: _onExtensionBrowser :: line 559" data: no] _onExtensionBrowser resource://gre/modules/ExtensionParent.jsm:559 emit resource://gre/modules/ExtensionCommon.jsm:310 build chrome://extensions/content/parent/ext-backgroundPage.js:39 InterpretGeneratorResume self-hosted:1255 next self-hosted:1210 [Exception... "Component not initialized" nsresult: "0xc1f30001 (NS_ERROR_NOT_INITIALIZED)" location: "JS frame :: jar:file:///C:/PortableApps/FirefoxPortable/App/Firefox/omni.ja!/components/RemoteWebNavigation.js :: _sendMessage :: line 152" data: no] _sendMessage jar:file:///C:/PortableApps/FirefoxPortable/App/Firefox/omni.ja!/components/RemoteWebNavigation.js:152 loadURI jar:file:///C:/PortableApps/FirefoxPortable/App/Firefox/omni.ja!/components/RemoteWebNavigation.js:94 loadURI chrome://global/content/elements/browser-custom-element.js:815 _wrapURIChangeCall chrome://global/content/elements/browser-custom-element.js:758 loadURI chrome://global/content/elements/browser-custom-element.js:814 build chrome://extensions/content/parent/ext-backgroundPage.js:41 InterpretGeneratorResume self-hosted:1255 next self-hosted:1210 [Exception... "Component not initialized" nsresult: "0xc1f30001 (NS_ERROR_NOT_INITIALIZED)" location: "JS frame :: resource://gre/modules/ExtensionParent.jsm :: _onExtensionBrowser :: line 559" data: no] _onExtensionBrowser resource://gre/modules/ExtensionParent.jsm:559 emit resource://gre/modules/ExtensionCommon.jsm:310 build chrome://extensions/content/parent/ext-backgroundPage.js:39 InterpretGeneratorResume self-hosted:1255 next self-hosted:1210 [Exception... "Component not initialized" nsresult: "0xc1f30001 (NS_ERROR_NOT_INITIALIZED)" location: "JS frame :: jar:file:///C:/PortableApps/FirefoxPortable/App/Firefox/omni.ja!/components/RemoteWebNavigation.js :: _sendMessage :: line 152" data: no] _sendMessage jar:file:///C:/PortableApps/FirefoxPortable/App/Firefox/omni.ja!/components/RemoteWebNavigation.js:152 loadURI jar:file:///C:/PortableApps/FirefoxPortable/App/Firefox/omni.ja!/components/RemoteWebNavigation.js:94 loadURI chrome://global/content/elements/browser-custom-element.js:815 _wrapURIChangeCall chrome://global/content/elements/browser-custom-element.js:758 loadURI chrome://global/content/elements/browser-custom-element.js:814 build chrome://extensions/content/parent/ext-backgroundPage.js:41 InterpretGeneratorResume self-hosted:1255 next self-hosted:1210 [Exception... "Component not initialized" nsresult: "0xc1f30001 (NS_ERROR_NOT_INITIALIZED)" location: "JS frame :: resource://gre/modules/ExtensionParent.jsm :: _onExtensionBrowser :: line 559" data: no] _onExtensionBrowser resource://gre/modules/ExtensionParent.jsm:559 emit resource://gre/modules/ExtensionCommon.jsm:310 build chrome://extensions/content/parent/ext-backgroundPage.js:39 InterpretGeneratorResume self-hosted:1255 next self-hosted:1210 [Exception... "Component not initialized" nsresult: "0xc1f30001 (NS_ERROR_NOT_INITIALIZED)" location: "JS frame :: jar:file:///C:/PortableApps/FirefoxPortable/App/Firefox/omni.ja!/components/RemoteWebNavigation.js :: _sendMessage :: line 152" data: no] _sendMessage jar:file:///C:/PortableApps/FirefoxPortable/App/Firefox/omni.ja!/components/RemoteWebNavigation.js:152 loadURI jar:file:///C:/PortableApps/FirefoxPortable/App/Firefox/omni.ja!/components/RemoteWebNavigation.js:94 loadURI chrome://global/content/elements/browser-custom-element.js:815 _wrapURIChangeCall chrome://global/content/elements/browser-custom-element.js:758 loadURI chrome://global/content/elements/browser-custom-element.js:814 build chrome://extensions/content/parent/ext-backgroundPage.js:41 InterpretGeneratorResume self-hosted:1255 next self-hosted:1210
Bewurke troch cor-el op
Does anything in the console indicate what the problem might be?
There are a bunch of references to a PortableApps folder, which is not normal for a standard Firefox installation. Did you migrate a profile from a PortableApps folder to a normal Firefox folder?
If this is a PortableApps installation, maybe try to reinstall it or check permissions/privileges. They also offer support.
If this is supposed to be a Firefox installation, and it's not a migrated profile, then:
Clean Reinstall
This takes about 5 minutes. It's not about your settings, it's about making sure the program files are clean (no inconsistent or alien code files). As described below, this process does not disturb your existing settings. It's not essential to uninstall Firefox, but you can if you like, saying No to any request about removing personal data.
(A) Download a fresh installer for Firefox to a convenient location, either:
- Standard Release (Firefox 66): https://www.mozilla.org/firefox/all/
- Extended Support Release of Firefox 60: https://www.mozilla.org/firefox/organizations/all/
(B) Exit out of Firefox (if applicable).
If you use Microsoft Office, please change your default browser to Internet Explorer temporarily before the next step.
(C) Using Windows Explorer/My Computer (hold down the Windows key and press E to launch it), right-click > rename the program folder as follows (you might have one or both):
C:\Program Files (x86)\Mozilla Firefox =to=> C:\Program Files (x86)\OldFirefox
C:\Program Files\Mozilla Firefox =to=> C:\Program Files\OldFirefox
(D) Run the installer you downloaded in step (A). It should automatically connect to your existing settings.
Any improvement at your next startup?
I tried installing a fresh copy of Firefox 66, starting in Safe Mode, clicking Refresh Firefox, and deleting the old profile, but Firefox still won't open Add-Ons , Options, about:config or other web pages. Also if I select Customize Firefox nothing happens when I click Done.
NS_ERROR_UNEXPECTED: Component returned failure code: 0x8000ffff (NS_ERROR_UNEXPECTED) [nsIScriptSecurityManager.getLoadContextCodebasePrincipal]
browser-custom-element.js:1038
[Exception... "Component not initialized" nsresult: "0xc1f30001 (NS_ERROR_NOT_INITIALIZED)" location: "JS frame :: resource://gre/modules/ExtensionParent.jsm :: _onExtensionBrowser :: line 559" data: no]
[Exception... "Component not initialized" nsresult: "0xc1f30001 (NS_ERROR_NOT_INITIALIZED)" location: "JS frame :: jar:file:///C:/Program%20Files/Mozilla%20Firefox/omni.ja!/components/RemoteWebNavigation.js :: _sendMessage :: line 152" data: no]
[Exception... "Component not initialized" nsresult: "0xc1f30001 (NS_ERROR_NOT_INITIALIZED)" location: "JS frame :: resource://gre/modules/ExtensionParent.jsm :: _onExtensionBrowser :: line 559" data: no]
[Exception... "Component not initialized" nsresult: "0xc1f30001 (NS_ERROR_NOT_INITIALIZED)" location: "JS frame :: jar:file:///C:/Program%20Files/Mozilla%20Firefox/omni.ja!/components/RemoteWebNavigation.js :: _sendMessage :: line 152" data: no]
[Exception... "Component not initialized" nsresult: "0xc1f30001 (NS_ERROR_NOT_INITIALIZED)" location: "JS frame :: resource://gre/modules/ExtensionParent.jsm :: _onExtensionBrowser :: line 559" data: no]
[Exception... "Component not initialized" nsresult: "0xc1f30001 (NS_ERROR_NOT_INITIALIZED)" location: "JS frame :: jar:file:///C:/Program%20Files/Mozilla%20Firefox/omni.ja!/components/RemoteWebNavigation.js :: _sendMessage :: line 152" data: no]
NS_ERROR_UNEXPECTED: Component returned failure code: 0x8000ffff (NS_ERROR_UNEXPECTED) [nsIScriptSecurityManager.getLoadContextCodebasePrincipal] browser-custom-element.js:1038
TypeError: browser.webProgress is null[Learn More] tabbrowser.js:384:5
[Exception... "Component not initialized" nsresult: "0xc1f30001 (NS_ERROR_NOT_INITIALIZED)" location: "JS frame :: jar:file:///C:/Program%20Files/Mozilla%20Firefox/omni.ja!/components/RemoteWebNavigation.js :: _sendMessage :: line 152" data: no]
NS_ERROR_XPC_GS_RETURNED_FAILURE: ServiceManager::GetService returned failure code: nsUrlClassifierListManager.js:65
NS_ERROR_XPC_GS_RETURNED_FAILURE: ServiceManager::GetService returned failure code: SafeBrowsing.jsm:135
TypeError: this.frameLoader.tabParent is null[Learn More] browser-custom-element.js:679:7
get hasContentOpener chrome://global/content/elements/browser-custom-element.js:679 checkEmptyPageOrigin chrome://browser/content/browser.js:7305 get_isEmpty chrome://browser/content/tabbrowser.xml:2084 switchToTabHavingURI chrome://browser/content/browser.js:7654 openPreferences chrome://browser/content/utilityOverlay.js:854 oncommand chrome://browser/content/browser.xul:1