Join us and the lead editor of IRL, Mozilla's multi-award-winning podcast, for a behind-the-scenes look at the pod and to contribute your ideas for the next season, themed: "AI and ME." Mark your calendar and join our Community Call on Wednesday, Aug 7, 17:00–17:45 UTC. See you there!

Avatar for Username

Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

Locked out attempting to sync new device. Please help.

  • 1 antwurd
  • 3 hawwe dit probleem
  • 7 werjeftes
  • Lêste antwurd fan ludiusdragon

administration
administration
more options

Got a new device. (Android) Went to setup Firefox Sync but apparently my email was bouncing. I cleared my anti-spam settings, however Firefox Sync refused to resend the confirmation email.

Now, when I try to sign into Firefox - on my new device - it says, "Sorry, We've locked your account. The confirmation email we sent... was returned and we've locked your account to protect your Firefox data. If this is a valid email address, let us know, and we can help unlock your account."

However, the link provided does not appear to provide any clear way to contact Mozilla Firefox support.

Nevertheless, I've ensured that my email is working again, by signing up to Bugzilla, with the same email, and receiving and approving the email confirmation.

Please help.

Got a new device. (Android) Went to setup Firefox Sync but apparently my email was bouncing. I cleared my anti-spam settings, however Firefox Sync refused to resend the confirmation email. Now, when I try to sign into Firefox - on my new device - it says, "Sorry, We've locked your account. The confirmation email we sent... was returned and we've locked your account to protect your Firefox data. If this is a valid email address, let us know, and we can help unlock your account." However, the link provided does not appear to provide any clear way to contact Mozilla Firefox support. Nevertheless, I've ensured that my email is working again, by signing up to Bugzilla, with the same email, and receiving and approving the email confirmation. Please help.

Alle antwurden (1)

ludiusdragon
ludiusdragon
more options

Information about the sync verification, including a link to a request to unlock your accont, can be found here: https://support.mozilla.org/en-US/kb/forum-response-firefox-sync-verifica...

Bewurke troch ludiusdragon op