Join us and the lead editor of IRL, Mozilla's multi-award-winning podcast, for a behind-the-scenes look at the pod and to contribute your ideas for the next season, themed: "AI and ME." Mark your calendar and join our Community Call on Wednesday, Aug 7, 17:00–17:45 UTC. See you there!

Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Mear ynfo

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

Thunderbird can't update the inbox

more options

I'm using Thunderbird 52.9.1 to access several email accounts in Ubuntu 18.04. It has alwaws worked well, but in the last few days it fails. After opening Thunderbird it shows a message: "Failed to connect to server imap.gmail.com". It keeps trying to update the inbox (Outlook, Gmail, etc.) without success. When I close the program, a new window appears everytime to report a crash to Mozilla.

Do you know how to solve this problem?

Thank you in advance for your help!

I'm using Thunderbird 52.9.1 to access several email accounts in Ubuntu 18.04. It has alwaws worked well, but in the last few days it fails. After opening Thunderbird it shows a message: "Failed to connect to server imap.gmail.com". It keeps trying to update the inbox (Outlook, Gmail, etc.) without success. When I close the program, a new window appears everytime to report a crash to Mozilla. Do you know how to solve this problem? Thank you in advance for your help!

Keazen oplossing

I've finally found a solution for my problem. I deleted all the content into the Thunderbird information folder. I found it in the "Help" menu -> "Troubleshooting information" -> "Open directory".

It allowed me to reconfigure all my accounts and now Thunderbird is working well again.

Thank you all for your help!

Dit antwurd yn kontekst lêze 👍 0

Alle antwurden (11)

more options

I see this myself periodically.

Does it help to set Max cache connections to 3 or 4, in server settings under account settings?

more options

I've tried setting it to 4 and 3 in all my accounts, but unfortunately it doesn't seem to help

Bewurke troch David G. Aragones op

more options

Does the error message give any more verbose info or reasoning/rationale? something like:

Max attempts reached

Any sort of configuration failure indicated?

Is Two Factor authentication enabled at all on ANY of those accounts?

   If so, any changes to settings or IPs ( if your 2FA/MFA is ip limiting?
more options

No, it doesn't give any more information. Only the message of the Gmail server connection failure.

I can provide this crash report to Mozilla:

https://crash-stats.mozilla.com/report/index/bp-b7a20e83-dc23-41e7-95cb-360e60180917

It might be helpful for finding a solution to the problem.

Thank you guys!

Bewurke troch David G. Aragones op

more options

If you are going to post crash information. Please post the information shown in troubleshooting information on the help menu. The crash id's link to the submitted crash report.

It appears you are having shutdown crashes, and that is not really related to your observed startup issues. Please try restarting Thunderbird with add-ons disabled from the help menu and see if that has any effect.

more options

Ok, I've tried two things:

  • First, I've deleted my Gmail account from Thunderbird, since it's the one that seemed to produce problems, but it hasn't had any effect.
  • After that, I've tried restarting Thunderbird with add-ons disabled as suggested by Matt. Again and sadly, the problem persist.
more options

Crah ids... are you going to post some?

more options

This is a list of the crash ids I've submitted since Thunderbird isn't working for me:

  • bp-c51988f9-7d79-43aa-81e8-835a00180919
  • bp-d405cc59-bde8-4874-b641-bf8c50180919
  • bp-9aad52f6-7469-4448-9b5a-6bc650180918
  • bp-2442aca7-3104-4cd5-834c-31eb80180918
  • bp-b7a20e83-dc23-41e7-95cb-360e60180917
  • bp-33454a3f-7c58-4500-8257-9336c0180917
  • bp-9a2c41cc-bab0-421b-875c-419a10180917
  • bp-ce180836-8c64-4cbe-a63d-3ab4d0180916
  • bp-2f969a0a-7d27-4df1-8806-b2abb0180916
  • bp-350323d8-b9a6-4a94-8703-d73730180916
  • bp-b2d1fe71-f1c1-4489-9ce4-1186b0180915
  • bp-ac0eda52-27af-446a-bc14-1f2810180915
  • bp-13b3b167-8f2b-4c69-8b18-f95400180915
  • bp-b8dfda39-cf98-4afe-a8e8-e902f0180914
  • bp-9b07bddd-5f3d-43c4-967f-a1f530180914
  • bp-a518c20d-689b-437b-82cd-e03980180914
  • bp-9963196f-9c30-4531-86c0-7b6760180914
  • bp-a7be2e09-a61c-4613-96ff-142460180914
  • bp-c4a48e55-ebcb-43b5-9068-4f9120180913

They're ordered from newer (19 Sep) to older (13 Sep).

Is this information useful?

Thank you very much for your effort!

PD: I've tried also by disabling an add-on called "Messaging menu and Unity launcher integration" and by removing a package that I recently installed in Ubuntu called "thunderbird-gnome-support". However, none of these solutions worked.

Bewurke troch David G. Aragones op

more options

I can see where this same issue has been raised as a bug on Debian for multiple programs. I can see it raised as a bug for Firefox 63

But a cause or solutions I do not see.

Just to play a hunch, go here and make sure the setting is turned on.

more options

I went to the page and I had the setting turned off, but unfortunately, after turning it on, the problem persist. Anyway, thank you for your answer.

I've tried also by deleting all my accounts in Thunderbird and I'm now trying to set them back, but I can't, since the "Mail account setup" window doesn't let me click the "Done" button after saying password is ok. Weird, isn't it?

I'm noticing now too that the crash doesn't appear after closing Thunderbird. It may be a little improvement over the previous situation.

Thank you one more time for your help!

Bewurke troch David G. Aragones op

more options

Keazen oplossing

I've finally found a solution for my problem. I deleted all the content into the Thunderbird information folder. I found it in the "Help" menu -> "Troubleshooting information" -> "Open directory".

It allowed me to reconfigure all my accounts and now Thunderbird is working well again.

Thank you all for your help!

Bewurke troch David G. Aragones op