Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Learn More

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

Is there a sync history?

  • 3 antwurd
  • 4 hawwe dit probleem
  • 1 werjefte
  • Lêste antwurd fan philipp

more options

I installed a new copy of Windows 7 and tried to sync my Firefox account. I forgot my password and requested a password reset. After resetting the password I was automatically logged to my account, but the sync didn't run. Then I pressed "Sync Now" and it probably stored my new Firefox data into the Sync. Can I return my old sync data now?

I installed a new copy of Windows 7 and tried to sync my Firefox account. I forgot my password and requested a password reset. After resetting the password I was automatically logged to my account, but the sync didn't run. Then I pressed "Sync Now" and it probably stored my new Firefox data into the Sync. Can I return my old sync data now?

Alle antwurden (3)

more options

hello, when you reset the password for async account you bascially throwing away the only key to decrypt your exisitng data on the server - the account is reset by that and all data on the server is wiped, so there is no way going back...

more options

Why? Why would anyone think that is smart? And there was no warning that this would happen. This is really dumb.

more options

the purpose of sync is not that of a backup service but to keep multiple devices on the same level.

your sync data is encrypted by a key derived from your account password locally on your device, before it is sent-to and stored on mozilla's sync servers. because the firefox sync architecture is designed with your security and privacy in mind (as it can store very sensitive data like passwords and history), your password will be the ONLY way to decrypt sync data. without your passwords there is no way to access that encrypted data for mozilla either... so a change password will mean a loss of data stored in the sync account - there is a warning about that before the reset procedure!