Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Sykje yn Support

Mij stipescams. Wy sille jo nea freegje in telefoannûmer te beljen, der in sms nei ta te stjoeren of persoanlike gegevens te dielen. Meld fertochte aktiviteit mei de opsje ‘Misbrûk melde’.

Learn More

Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

this connection is untrusted

  • 3 antwurd
  • 1 hat dit probleem
  • 3 werjeftes
  • Lêste antwurd fan FredMcD

more options

Running Win 8.1 with Family safety/safe search activated. Firefox 34.0.5 is the only web browser affected. I tried the time hack (sync to internet), clearing the cache, disabling the antivirus/firewall (AVG2015), deleting the cert8.db file and resetting the root certificates per http://support.microsoft.com/kb/2965142. So far, nothing helps.

Running Win 8.1 with Family safety/safe search activated. Firefox 34.0.5 is the only web browser affected. I tried the time hack (sync to internet), clearing the cache, disabling the antivirus/firewall (AVG2015), deleting the cert8.db file and resetting the root certificates per http://support.microsoft.com/kb/2965142. So far, nothing helps.

Alle antwurden (3)

more options

Your Firefox settings folder (profile folder) is hidden. To find cert8.db and other files, you can access the folder from inside Firefox using either

   "3-bar" menu button > "?" button > Troubleshooting Information
   (menu bar) Help > Troubleshooting Information
   type or paste about:support in the address bar and press Enter 

In the first table on the page, click the "Show Folder" button. This should launch a new Windows Explorer window listing your settings files and various subfolders.

Note: Please fully close all Firefox windows before renaming or removing any settings files.

more options

I tried that already... It didn't make a difference.


Sourjobraato Banerjee said

Your Firefox settings folder (profile folder) is hidden. To find cert8.db and other files, you can access the folder from inside Firefox using either "3-bar" menu button > "?" button > Troubleshooting Information (menu bar) Help > Troubleshooting Information type or paste about:support in the address bar and press Enter In the first table on the page, click the "Show Folder" button. This should launch a new Windows Explorer window listing your settings files and various subfolders. Note: Please fully close all Firefox windows before renaming or removing any settings files.
more options

This Connection is Untrusted is sometimes caused because the computer system clock is wrong. Check the time / date / time zone settings.