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Dizze konversaasje is argivearre. Stel in nije fraach as jo help nedich hawwe.

Not able to login with my existing account to sync in new FF

  • 1 antwurd
  • 1 hat dit probleem
  • 16 werjeftes
  • Lêste antwurd fan philipp

sharmaroushan
sharmaroushan
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Not able to login with my existing account(sharmaroushan@gmai.com). afraid of loosing lot of data. Not able to sync. :(

I used to use the same account when pairing used to work. Now pairing does not work and account also does not work.

I am able to login with the same account in MOZILLA SUPPORT.

Please guide me how to recover my data.

Not able to login with my existing account(sharmaroushan@gmai.com). afraid of loosing lot of data. Not able to sync. :( I used to use the same account when pairing used to work. Now pairing does not work and account also does not work. I am able to login with the same account in MOZILLA SUPPORT. Please guide me how to recover my data.

Alle antwurden (1)

philipp
philipp
  • Moderator
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hello sharmaroushan, firefox 29 and upwards is using a different sync system which isn't compatible with accounts set-up in older versions.

in this case you'd probably have to use a workaround and download the prior firefox version, disable automatic updating for the moment (in options > advanced > update), link it to the old sync account and upgrade after you have successfully restored your data this way...

Install an older version of Firefox
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