Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

En savoir plus

Can't sign in to eBay: am told user name and/or password is wrong but not so.

  • 2 réponses
  • 4 ont ce problème
  • 17 vues
  • Dernière réponse par hamptonian

more options

When I try to sign in to eBay I am told (in red) that the user name or password is incorrect but neither is. No problem with IE.

When I try to sign in to eBay I am told (in red) that the user name or password is incorrect but neither is. No problem with IE.

Solution choisie

Looks like you might have an old password saved in Firefox.

The instructions here should be able to help you remove your saved ebay password.

https://support.mozilla.org/en-US/kb/make-firefox-remember-usernames-and-passwords?#w_viewing-and-deleting-passwords

Lire cette réponse dans son contexte 👍 1

Toutes les réponses (2)

more options

Solution choisie

Looks like you might have an old password saved in Firefox.

The instructions here should be able to help you remove your saved ebay password.

https://support.mozilla.org/en-US/kb/make-firefox-remember-usernames-and-passwords?#w_viewing-and-deleting-passwords

more options

Thank you timc. I still don't know why it happened but deleting the (apparently correct) user name and password and then re-entering them on going to the site has done the trick.