Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

Learn More

I've lost my sync key and therefore cannot connect. What do I do now?

  • 1 réponse
  • 10 ont ce problème
  • 11 vues
  • Dernière réponse par marcso.ferenc

more options

When following the "Firefox Sync is not working" Troubleshooting, the "I lost my sync key" doesn't appear when I put in random characters.

"You will see a notification that your Sync Key is wrong. Click the new link that appears - I have lost my Sync Key"

All it says when I follow these instructions is: "Wrong Sync Key".

When following the "Firefox Sync is not working" Troubleshooting, the "I lost my sync key" doesn't appear when I put in random characters. "You will see a notification that your Sync Key is wrong. Click the new link that appears - I have lost my Sync Key" All it says when I follow these instructions is: "Wrong Sync Key".

Toutes les réponses (1)

more options

I have a solution for that problem ! ;)

  1. Login there: Firefox Sync
  2. Click on the: Clear your Sync data (See PrintScreen)
  3. Go to the Sync Settings, and you will get an automate sync key

I don't know, why and how, but it worked for me... This solution is from a lucky trial.... :)

IMPORTANT: Your Sync Datas will be lost...