Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

Learn More

sign-in bug

  • Aucune réponse
  • 0 a ce problème
  • 1 vue
more options

I entered my Mozilla password in Firefox after signing into a Barnard College / Columbia University library computer. I do this several times a week. This time there was a new problem, which I think is a bug.

After I entered my password, I was asked for Duo verification. I made a mistake and entered the verification code for a different app. I was told to try again. I entered the correct code and got an error message that I had tried too many times and to try again later.

I made one mistake. On my second attempt I entered the right code. How is that "too many" times?

Question: Columbia and Barnard send a message for Duo approval when signing into their computers. I think that's easier. Can Mozilla and Firefox be set up that way?

thank you

I entered my Mozilla password in Firefox after signing into a Barnard College / Columbia University library computer. I do this several times a week. This time there was a new problem, which I think is a bug. After I entered my password, I was asked for Duo verification. I made a mistake and entered the verification code for a different app. I was told to try again. I entered the correct code and got an error message that I had tried too many times and to try again later. I made one mistake. On my second attempt I entered the right code. How is that "too many" times? Question: Columbia and Barnard send a message for Duo approval when signing into their computers. I think that's easier. Can Mozilla and Firefox be set up that way? thank you

Vous devez vous identifier avec votre compte pour répondre aux messages. Veuillez poser une nouvelle question, si vous n’avez pas encore de compte.