My data was deleted after the sync
On Dec 28, 2023, I changed my Windows computer and installed Firefox and then I logged in the sync because I had forgotten the sync password. and my previous information has been completely deleted, like my passwords, I desperately need information from before the date of Dec 28, 2023, please return the sync to a day before the date I said Thanks
Toutes les réponses (6)
Does Firefox have online support so that I can chat with it online?
Hi
Yes, you are through to the support team here on this forum
When you changed your password, you cleared the data that was in the process of being synced between devices. This is a security precaution in the event of your sync account having been compromised.
Firefox Sync is designed to sync data between Firefox on different devices and is not designed as an online backup.
Resetting the password for the Mozilla account because you do not remember the password will remove all data stored on the Sync server because this password is used to encrypt your data locally for security reasons before it is uploaded to the Sync server and only this password or a possible recovery key can decrypt this data. For future prevention:
Do you still have access to the hard drive of the old device?
No, I no longer have access to the old hard drive and I desperately need the data I had. Can the Firefox support team solve my problem?
Hi
Unless you have a separate backup of your data or it is stored on a different device, I am not sure what more we can do.
Is there no backup of previous data in the Firefox servers, usually big companies do this so that the user's data is not lost, and is there a section in the Firefox sync section to restore the previous data, by clicking on the desired date of the data in it Dates have been synced to be shown or I can return them
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