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HELP! firefox account - suddenly all data deleted

  • 1 réponse
  • 0 a ce problème
  • 16 vues
  • Dernière réponse par cor-el

capharnauem88
capharnauem88
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Dear community, I have used firefox for years now and I had it synced with my email adressed. Today I wanted to login with a second profile (from my work) (I did this via about:profiles, adding a new profile) and when I logged back into my private email I had to change the password since I forgot. Suddenly ALL my user data was deleted, my passwords, my bookmarks, my history. It even shows in my profile that I just opend the account with that email adress now, today, even though I had my account for years. ALL my data is lost. PLEASE help! I am desperate. Thank you sooo much <3

Dear community, I have used firefox for years now and I had it synced with my email adressed. Today I wanted to login with a second profile (from my work) (I did this via about:profiles, adding a new profile) and when I logged back into my private email I had to change the password since I forgot. Suddenly ALL my user data was deleted, my passwords, my bookmarks, my history. It even shows in my profile that I just opend the account with that email adress now, today, even though I had my account for years. ALL my data is lost. PLEASE help! I am desperate. Thank you sooo much <3

Toutes les réponses (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Didn't you get a warning when you reset the Sync password that this would remove all data on the Sync server ?

Resetting the password for the Mozilla account because you do not remember the password will remove all data stored on the Sync server because this password is used to encrypt your data locally for security reasons before it is uploaded to the Sync server and only this password or a possible recovery key can decrypt this data.

Don't you still have another device or profile or a backup that still has all this data ?

If you use the Time Machine or other backup then try to restore file(s) from this backup.