Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

Learn More

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Why can't I change my primary email?

  • 2 réponses
  • 1 a ce problème
  • 1 vue
  • Dernière réponse par James

mskity333
mskity333
more options

Why can't I change my primary email address on my account? That email is not secure. I need to change it. Right now my options are to delete my firefox account entirely, or keep it connected and let myself continue to be hacked now that my email has been compromised.

Where do I go to change it? It's not under settings like the help articles say. There is no option to change it.

Why can't I change my primary email address on my account? That email is not secure. I need to change it. Right now my options are to delete my firefox account entirely, or keep it connected and let myself continue to be hacked now that my email has been compromised. Where do I go to change it? It's not under settings like the help articles say. There is no option to change it.

Toutes les réponses (2)

Dropa
Dropa
more options

To change login email for Firefox account requires the Primary email provider access to verify changes and if you no longer have access to that Primary email account and no secondary email is provided there nothing more that can be done here. What happened to your email provider account isn't a Firefox issue but your online email provider to resolve.

James
James
  • Top 25 Contributor
  • Moderator
more options

mskity333 said
Where do I go to change it? It's not under settings like the help articles say. There is no option to change it.

https://support.mozilla.org/en-US/kb/change-primary-email-address-firefox-accounts

also https://support.mozilla.org/en-US/kb/add-secondary-email-address-firefox-accounts