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Unable to login to a website

  • 1 réponse
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  • Dernière réponse par cor-el

Umair Ali
Umair Ali
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I am unable to login through Firefox on my Walmart seller account. I had tried to login in Firefox private browsing and it works, on other browser it works.

I am unable to login through Firefox on my Walmart seller account. I had tried to login in Firefox private browsing and it works, on other browser it works.
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Toutes les réponses (1)

cor-el
cor-el
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  • Top 10 Contributor
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You can check for issues caused by corrupted cookies and files in the cache and open the link in a private window. A major difference between a regular window and a private window is that the private window doesn't use the disk cache and use a separate cookie jar, so cookies used in the regular window can't be accessed.

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window