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Account hacked! HELP!!

  • 4 réponses
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  • Dernière réponse par James

marcusinmilw
marcusinmilw
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I hope someone can help! My Firefox account was hacked as was the email connected to it. I currently have no access to the primary email. I thought I added a secondary email, but I never got a password reset email so maybe I didn't. In any event, how can I contact Firefox to lock the account? I have a lot of sensitive information saved and I need that to be locked or better yet, erased.

HELP!!

P.S. - This refers to a different Firefox account than the one I am currently signed in with

I hope someone can help! My Firefox account was hacked as was the email connected to it. I currently have no access to the primary email. I thought I added a secondary email, but I never got a password reset email so maybe I didn't. In any event, how can I contact Firefox to lock the account? I have a lot of sensitive information saved and I need that to be locked or better yet, erased. HELP!! P.S. - This refers to a different Firefox account than the one I am currently signed in with

Toutes les réponses (4)

marcusinmilw
marcusinmilw Auteur de la question
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Dropa said
Firefox is just a forum it has no saved data unless your talking sync but that isn't used for backup. Your going to have to go to the email account support page that your using and change the password or contact their help support to fix that issue.

Yes, I understand that but the email account was hacked as well as the Firefox browser. I don't have access that email account and I'm not sure how long the recovery takes. That's why, in the meantime, I need the Firefox account locked. It was set to sync, so all the login data has been saved.

cor-el
cor-el
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This could be a scam to trick you to provide personal data and not a real breach. Do you mean like reported in threads like these ?

marcusinmilw
marcusinmilw Auteur de la question
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cor-el said
This could be a scam to trick you to provide personal data and not a real breach. Do you mean like reported in threads like these ?

If they have access to my Firefox login, then they already have a lot of personal data. I'm in the process of changing passwords on all my accounts, but that is time consuming plus I don't remember all the sites that had saved credentials. THIS is why I want the account locked, or better yet, deleted.

James
James
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Dropa said
Firefox is just a forum

Firefox is a web browser, not a company or forum. This is just one of several places you can use your Firefox Account on. https://support.mozilla.org/en-US/kb/access-mozilla-services-firefox-account

Modifié le par James