Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

Learn More

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

questions re: 2 step sign in and request for security key?

  • 2 réponses
  • 0 a ce problème
  • 9 vues
  • Dernière réponse par kerry.riley

kerry.riley
kerry.riley
more options

Hello Mozilla:

My fb account has been hacked. When I try to follow the procedure for regaining control provided by facebook, I get a pop-up window which asks for a security key via windows/mozilla. I don't know what this is or where to find it. Can you help?

sincerely,

Kerry Riley

Hello Mozilla: My fb account has been hacked. When I try to follow the procedure for regaining control provided by facebook, I get a pop-up window which asks for a security key via windows/mozilla. I don't know what this is or where to find it. Can you help? sincerely, Kerry Riley

Toutes les réponses (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Is this a pop-up for Windows PIN/Hello or for the Firefox Primary Password?

Can you attach a screenshot?

Note that you usually can't bypass 2FA unless you have recovery codes.

kerry.riley
kerry.riley Auteur de la question
more options

See image