Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

Learn More

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Can't login to Firefox account, don't have a two-step authentication app configured for the account, can’t find recovery codes and don’t have a logged-in device

  • 1 réponse
  • 2 ont ce problème
  • 1 vue
  • Dernière réponse par rtrimble41

rtrimble41
rtrimble41
more options

I cannot access my primary Firefox account, don't have a two-step authentication app configured for the account, can't find recovery codes, and don't have a logged-in device. In addition, I subscribe to premium services linked to the affected Firefox account, so I'm now unable to access them as well. To ask this question, I created a new Firefox account.

What should I do now? It seems I'm stuck paying for services I can no longer access. I can't even cancel the premium services since I can't access the affected Firefox account. How can I contact Mozilla Corp?

I cannot access my primary Firefox account, don't have a two-step authentication app configured for the account, can't find recovery codes, and don't have a logged-in device. In addition, I subscribe to premium services linked to the affected Firefox account, so I'm now unable to access them as well. To ask this question, I created a new Firefox account. What should I do now? It seems I'm stuck paying for services I can no longer access. I can't even cancel the premium services since I can't access the affected Firefox account. How can I contact Mozilla Corp?

Modifié le par rtrimble41

Toutes les réponses (1)

rtrimble41
rtrimble41 Auteur de la question
more options

I have not received a response to my question. Is there a way to contact a paid employee at Mozilla Corporation? I'm fine with not being able to access the locked out Firefox account. So I created a new one, which enabled me to open this support question. Now, I'd like to reclaim my right to login to Firefox Relay Premium, the account I pay a monthly fee to use, like maybe linking the Relay account with my new Firefox account. As of now, I don't see a way to actually speak with a human being about resolving the problem. Any advice would be appreciated.

Modifié le par rtrimble41