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I have trouble trying to login to firefox

  • 2 réponses
  • 1 a ce problème
  • 20 vues
  • Dernière réponse par Sai Akhil

Sai Akhil
Sai Akhil
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I get an error "Sorry. We’ve locked your account". The confirmation email we sent to **********@gmail.com was returned and we’ve locked your account to protect your Firefox data. I have access to this email and have not received any confirmation mail. I have been trying to login after a week but still the problem persists. Any help will be appreciated, Thank you.

I get an error "Sorry. We’ve locked your account". The confirmation email we sent to **********@gmail.com was returned and we’ve locked your account to protect your Firefox data. I have access to this email and have not received any confirmation mail. I have been trying to login after a week but still the problem persists. Any help will be appreciated, Thank you.

Toutes les réponses (2)

Yamama_sh
Yamama_sh
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A strong spam filter might have prevented the confirmation email from reaching you at all. Try adding accounts.firefox.com to your list of allowed senders to keep your email provider from blocking the email.

Please check :

https://support.mozilla.org/en-US/kb/accounts-blocked

Modifié le par Yamama_sh

Sai Akhil
Sai Akhil Auteur de la question
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Yamama_sh said

A strong spam filter might have prevented the confirmation email from reaching you at all. Try adding accounts.firefox.com to your list of allowed senders to keep your email provider from blocking the email. Please check : https://support.mozilla.org/en-US/kb/accounts-blocked

I did add it to my contacts and waited for two days before trying to login again, but I still get the same error.