Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

Learn More

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Email won't load on AOL site with Firefox Quantum (but will with MS Edge and on mobile site with Firefox Beta)

  • 3 réponses
  • 1 a ce problème
  • 7 vues
  • Dernière réponse par whimsyj

whimsyj
whimsyj
more options

I use the AOL desktop site for email on my Windows 10 machine. I recently switched to Quantum and in the past few days AOL has been unable to retrieve/display my email, although it works fine in MS Edge and also on my Android, both in the AOL app and on the AOL mobile site with Beta. So the problem seems specific to Quantum (not to AOL, Windows 10, the AOL desktop site, or other browsers). Can you help?

I use the AOL desktop site for email on my Windows 10 machine. I recently switched to Quantum and in the past few days AOL has been unable to retrieve/display my email, although it works fine in MS Edge and also on my Android, both in the AOL app and on the AOL mobile site with Beta. So the problem seems specific to Quantum (not to AOL, Windows 10, the AOL desktop site, or other browsers). Can you help?

Toutes les réponses (3)

Shadow110
Shadow110
more options

uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do : https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

Reinstall with Current Release Firefox 57.0 with a Full Version Installer https://www.mozilla.org/firefox/all/

Please let us know if this solved your issue or if need further assistance.

whimsyj
whimsyj Auteur de la question
more options

Hi, thanks, I followed all of those instructions twice (just in case), but AOL still can't retrieve my mail. Any other actions I can take to solve this?

whimsyj
whimsyj Auteur de la question
more options

Fixed it! I restarted with add-ons disabled and AOL worked. I enabled one add-on at a time and retried AOL. Turns out it was NoScript (which updated to Quantum a week late, or about when my problem started).