Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

Learn More

Ce sujet de discussion a été archivé. Veuillez poser une nouvelle question si vous avez besoin d’aide.

Firefox crashes

  • 2 réponses
  • 1 a ce problème
  • 3 vues
  • Dernière réponse par Randy052

Randy052
Randy052
more options

I have been using Firefox for years. Now I can't even load it or even after I update it. I get the following errors:

"Firefox is already running, but is not responding. The old Firefox must be closed to open a new window."

When I click "Close Firefox" I get "Profile Missing Box" with "Your Firefox profile cannot be loaded. It may be missing or inaccessible"

I have deleted Firefox, downloaded new version, still get the error.

Firefox will not open.

How can I fix this?

Thanks

I have been using Firefox for years. Now I can't even load it or even after I update it. I get the following errors: "Firefox is already running, but is not responding. The old Firefox must be closed to open a new window." When I click "Close Firefox" I get "Profile Missing Box" with "Your Firefox profile cannot be loaded. It may be missing or inaccessible" I have deleted Firefox, downloaded new version, still get the error. Firefox will not open. How can I fix this? Thanks

Toutes les réponses (2)

FredMcD
FredMcD
more options

What's your computer system and Firefox version?

You may have a corrupt profiles.ini file.’’'Close Firefox. Open your file browser to this hidden location:

  • Mac: *~/Library/Application Support/Firefox/
  • Linux: *~/.mozilla/firefox/
  • Windows: %AppData%\Mozilla\Firefox\
  • *C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\

Locate the profiles.ini file. Then rename or delete it.

Use the Profile Manager to create a new profile If you still have an existing profile then click "Choose Folder" in the Profile Manager and browse to the location of a lost profile to recover this profile https://support.mozilla.org/kb/Managing+profiles

Randy052
Randy052 Auteur de la question
more options

Hi didn't have that file profiles.ini

I am using windows 7 and installed the latest version of Firefox, which I thought would fix the problem. I unstalled the previous version.

Any other thoughts on how to fix this?