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Can't login using TB but can using Hotmail.com? using the same password.

  • 2 réponses
  • 3 ont ce problème
  • 4 vues
  • Dernière réponse par YHWTang

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I use 2 Hotmail.com accounts with TB, one is working fine whereas the other is now unaccessable because of the PW issue. Both setting are the same!

I use 2 Hotmail.com accounts with TB, one is working fine whereas the other is now unaccessable because of the PW issue. Both setting are the same!

Toutes les réponses (2)

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what exactly is the error message?

Please add the troubleshooting information to your post To find the Troubleshooting information:

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YHWTang said

I use 2 Hotmail.com accounts with TB, one is working fine whereas the other is now unaccessable because of the PW issue. Both setting are the same!


Please find below error message:

Sending of password for user hungtang_bradley@hotmail.com did not succeed. Mail server pop3.live.com responded: Authentication failure: unknown user name or bad password. [Error="ProxyNotAuthenticated" AuthResult=0 Proxy=KL1PR04MB1239.apcprd04.prod.outlook.com:1995:SSL]