Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Rechercher dans l’assistance

Évitez les escroqueries à l’assistance. Nous ne vous demanderons jamais d’appeler ou d’envoyer un SMS à un numéro de téléphone ou de partager des informations personnelles. Veuillez signaler toute activité suspecte en utilisant l’option « Signaler un abus ».

Learn More

Password is not working and you are not sending as promised to emaill

  • 2 réponses
  • 3 ont ce problème
  • 20 vues
  • Dernière réponse par cor-el

more options

Kindly send me a new password since the one I applied and you accepted when I installed Firefox on my computer tonight is not working. Repeatedly have tried to login, failed due to the fact your new password being sent to my email never arrived, repeatedly checked my email and the site says it was sent again and again and there is nothing. Leads me to think the reason for this is you do not want me to apply privacy on my computer so early with the set up. Regardless there are other people with the same problem. So far my experience has not been a satisfactory one. Please correct the problem on your end. It is now after 3 am and I want to go to sleep. Thank you in advance for fixing the problem. P.S.Hoping this policy at Mozilla that brings about this convenience is corrected.

Kindly send me a new password since the one I applied and you accepted when I installed Firefox on my computer tonight is not working. Repeatedly have tried to login, failed due to the fact your new password being sent to my email never arrived, repeatedly checked my email and the site says it was sent again and again and there is nothing. Leads me to think the reason for this is you do not want me to apply privacy on my computer so early with the set up. Regardless there are other people with the same problem. So far my experience has not been a satisfactory one. Please correct the problem on your end. It is now after 3 am and I want to go to sleep. Thank you in advance for fixing the problem. P.S.Hoping this policy at Mozilla that brings about this convenience is corrected.

Toutes les réponses (2)

more options

Such mail is sent to the address on file at the web site.

Any username/password issues should be posted here with password in the heading, https://support.mozilla.org/en-US/forums/contributors

more options